


Product
Technical Support
Solution Design Support
Service Commitment: Respond to requests within 24 hours.
Solution Design Support
Solution Design Support
A team of senior engineers provides one-on-one requirements analysis, along with free services such as pixel pitch selection, structural and power distribution planning, and visual performance simulations—ensuring every screen is perfectly suited to its application.
Product Details
Our service begins the moment you share your requirements. We tailor optimal display solutions to suit specific application scenarios—such as outdoor advertising, command and control, stage rentals, and commercial retail. Our complimentary pre-sales services include:
| Service Item | Description |
|---|---|
| Demand Survey | On-site environment assessment, viewing distance & viewing angle analysis, brightness and protection level recommendations |
| Product Selection | Matching parameters including pixel pitch, cabinet size, refresh rate and brightness, balancing visual performance and budget |
| Solution Delivery | Screen structure drawing, steel structure & power distribution scheme, control system topology diagram, visual renderings |
| Budget Planning | Transparent quotation list, multi-gear configuration comparison provided, no hidden costs |
Installation & Commissioning
Service Commitment: 100% pass a 72-hour burn-in test prior to project delivery.
Installation & Commissioning
The final result of a display screen depends 70% on the product itself and 30% on the installation. We employ an experienced installation team that strictly adheres to standardized procedures, ensuring the safe, timely, and high-quality delivery of every project.
Installation and commissioning services include:
| Service Item | Description |
|---|---|
| On‑site Construction | Steel structure installation, cabinet assembly and cable wiring, in strict compliance with safety construction specifications |
| System Commissioning | Control system configuration, signal joint debugging, point‑by‑point brightness & chromaticity calibration |
| Effect Acceptance | On‑site measurement of white balance, grayscale and refresh rate, acceptance report provided |
| Operation Training | Face‑to‑face training for operators, covering daily power‑on/off, content publishing and basic maintenance |
Remote Technical Support
Service Commitment: Over 90% of software-related issues can be resolved remotely;
Remote Technical Support
No matter where your project is located, professional support is always available. We have established a comprehensive remote technical support system—utilizing phone, video, and remote desktop tools—to troubleshoot and resolve issues immediately, thereby minimizing downtime.
Remote support services include:
| Service Item | Description |
|---|---|
| 7×24 Hotline | Year‑round non‑stop technical hotline, response within 15 minutes, senior engineers on‑call online |
| Remote Diagnosis | Access the control system via remote desktop, troubleshoot software, signal and configuration issues online |
| System Upgrade | Remote upgrade for control software and receiver card firmware for continuous display performance optimization |
| Usage Guidance | Online guidance and Q&A for content creation, playback scheduling, multi‑screen linkage and other operations |
After-Sales Service
One screen and one file, records can be checked; lifetime paid maintenance after the warranty period.
After-Sales Service
An LED display has a lifespan of 8 to 10 years; reliable after-sales support is just as important as the product itself. We safeguard your display with service standards characterized by speed, professionalism, and traceability.
Our after-sales service system includes:
| Service Item | Description |
|---|---|
| Warranty Service | Whole‑screen warranty starts from 2 years, extendable up to 5 years. Free repair and replacement of faulty components within the warranty period |
| Spare‑part First Support | Regular stock of commonly‑used modules, power supplies and receiver cards. Send spare parts first before collecting defective units |
Case Studies
Main Screen in the Atrium of a Commercial Complex
Creative Column-Wrapping Display for Atrium Pillars
Brand showroom background screen
Corporate Meeting Room Display System
Curved naked-eye 3D screen at a city landmark
Immersive LED Canopy for Commercial Atrium
Contact form
Do you fancy saying hi to me or you want to get started with your project and you need my help? Feel free to contact me.
Do you have any questions? Write to us!
We are ready to assist you in selecting the appropriate size of the dress, provide guidance regarding your order, or address any concerns you may have. Get in touch with us – we’re here to help!
Phone
+86 18998427414
marketing@sentos.cn